Privacy Policy

Turbosmart Pty Ltd, Turbosmart UK Ltd and Turbsmart USA LLC and their related and associated bodies corporate (“us, we, our”) maintain a policy of strict confidence concerning your (“you, your”) personal information (“Privacy Policy”).

The Privacy Policy applies to the collection, storage, use and dissemination of your personal information by us.

By accessing our website (“Site”), purchasing our products or otherwise using our services you accept the terms of this Privacy Policy.

If you have any further questions or if you wish to receive further details on our information practices and Privacy Policy, please contact our Privacy Officer using the method set out below.

Collecting personal information
The personal information you provide to us is collected to enable us to sell our products, to enhance your use of the Site, to improve the Site, and to keep you informed of our products and services that might be relevant to you.

The types of personal information we collect from you may include your name, email address, physical address, company name, country and credit card or other payment details. We will generally collect personal information directly from you. We may collect your personal information in any of the following ways:

  • when you access our Site and provide your personal information;
  • during conversations and/or correspondence between you and the Turbosmart customer service team;
  • when you complete a transaction with us;
  • when you otherwise elect to provide personal information to us;
  • when we run competitions through our social media channels; or
  • from third parties such as the dealerships we have engaged to sell our products.

If someone other than you provides us with personal information about you that we did not ask for, we will notify you as soon as practicable that we have received this personal information. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

Cookies
When you visit the Site we may attach a “cookie” to your computer’s memory. This “cookie” is a small text file which assists us to store session information when you are logged into the Site and to facilitate seamless access between our different services.

If you choose to do so, you should be able to configure your computer so that it disables “cookies” or does not accept them, however, this may impact the functionality of the Site.

We may also use third party tools for collecting and analysing data related to your visit to our Site that does not personally or directly identify you.

Use and disclosure of information
Your personal information will be securely stored by us.  We will only collect, store, use or disclose your personal information as set out in this Privacy Policy and where we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.

We will not disclose your personal information to any third party other than in accordance with this Privacy Policy.  We may transfer your personal information to our hosting partners and other service providers who assist us in operating our Site, conducting our business, selling our products, providing our services, and helping us communicate with you.  We take reasonable steps to ensure that these organisations comply with technical and organisational security measures required to protect your personal information.

Communicating with you
We may use your personal information to send you information about new developments, products, services and special offers. You can, at any time, opt out of receiving marketing material from us by contacting us using the method set out below or, where we have sent you electronic marketing materials, by using the unsubscribe link within the communication. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the products we provide.

Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate and up-to-date. If you believe that any of your personal information is inaccurate, please contact us using the method set out below and we will take all reasonable steps to correct it within a reasonable time.

Your consent
By your use of the Site you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under applicable privacy laws.

Storage and security
We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have implemented technical, administrative and physical security measures that are designed to protect personal information from unauthorised access, disclosure, use and modification.  Our security measures include restricted access to the Site and password access for administration accounts that are regularly changed. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us using the method set out below.

If we no longer need your personal information, unless we are required under law or a court or tribunal order to retain it, we will take reasonable steps to destroy your personal information securely, subject to our requirements to retain data to comply with our legal obligations and financial and audit obligations.

Access to information we hold about you
We will take reasonable steps to ensure that all your personal information we hold is accurate, up-to-date and relevant. You can request access to, corrections of, or erasure of your personal information held by us, or complain or object to the use of your personal information by us.

We will respond to your request as quickly as possible.

You can contact us at:

Privacy Officer, Turbosmart Pty Ltd and Turbosmart USA LLC
Address: 478 Victoria Street, Wetherill Park, NSW, 2164, Australia
Email: [email protected]

Privacy Officer, Turbosmart UK Ltd
Address: Unit 4, Wharton Street Industrial Estate, Nechells, Birmingham, B75TR, UK
Email: [email protected]

When contacting us you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or we are required or authorised under law (or a court or tribunal order) to only deal with individuals who have identified themselves.

Changes to our privacy policy
We may change, modify, or revise this Privacy Policy in order to comply with any applicable laws, to reflect changes in our processes or for any other reason at any time. Material changes in our Privacy Policy will be communicated to you, but we also encourage you to check our Privacy Policy periodically to read about any changes, modifications, or revisions.

Special Information for individuals in the European Union
We welcome the EU General Data Protection Regulation (GDPR) as an essential set of regulations to affirm our commitment to data protection across the European Union. We are committed to ensuring:

  • Personal data is processed fairly, lawfully and in a transparent manner
  • Personal data is collected and processed only for specified and lawful purposes
  • Processed data is adequate, relevant and not excessive
  • Processed data is accurate and, where necessary, kept up to date
  • Personal data is not kept longer than necessary
  • Personal data is processed in accordance with an individual’s rights
  • Personal data is kept secure
  • Personal data is not transferred to countries outside of the EU without adequate protection

The information below outlines specific information relevant to certain aspects of our GDPR compliance.

  • Lawfulness of processing: We collect personal information in a number of contexts and for a number of purposes. Please refer to the “Collecting personal information” section of this Privacy Policy. Our processing activities are based on the legitimate interests pursued by us in supplying our products and providing services to you.
  • Personal information transferred outside of the European Union: The personal information of customers located in the EU may be transferred outside of the EU to our hosting providers and other service providers we have engaged to support our business. Please refer to the “Use and disclosure of information” section of this Privacy Policy.  We will ensure that all of our partners and service providers comply with the GDPR, including by ensuring that appropriate safeguards exist in relation to any transfers of personal information outside of the EU.

Collection Statement
Turbosmart Pty Ltd and its affiliates collect personal information about you to assist in supplying products to you, providing our services to you and otherwise communicating with you.

We collect your personal information from our website www.turbosmart.com and our related social media pages; personal information provided to us by our clients and customers; and personal information provided by you by any other means, including either physically or electronically.

If we cannot collect that information we may not be able to supply products or provide services to you.

We generally do not disclose information about you to any person except as required in the course of supplying products or providing services to you or for the ordinary administration of our business.  In certain circumstances, we may disclose information about you where permitted or authorised under applicable law.

Our Privacy Policy contains information about accessing and seeking correction of your personal information, making a privacy-related complaint and our complaint handling process.

If you would like to inform us that you do not wish to receive promotional material from us, request access to or the correction of information we hold about you or to make a complaint about our treatment of your privacy, please make a written request to our Privacy Officer by contacting them via the information supplied above.